Graham's The Family Dairy Group Limited
Doorstep Delivery Web Shop
When we say ‘we’ or ‘us’ or ‘our’, we are referring to Graham’s The Family Dairy Group Limited. Graham’s The Family Dairy Group Limited is a company registered in Scotland. Company No. 317473 (Scotland). Registered Office: Airthrey Kerse Farm, Henderson Street, Bridge of Allan, FK9 4RW.
We operate in the UK as a manufacturer and supplier of dairy products in the agriculture and food processing sectors. We are a "data controller" and this Privacy Notice applies to the products and services provided in relation to the Doorstep Delivery Web Shop and to our web shop website at https://webshop.grahamsfamilydairy.com/ which is owned and operated by us.
Your privacy is important to us, and we take great care of any information provided to us. This Privacy Notice explains how we collect, use and share your personal data. Our Privacy Notice applies whenever you visit our website, during the period you receive services from us, or during the process of you applying for or ordering products from us and afterwards. Please read this Privacy Notice carefully.
Where we need to collect personal data by law, or under the terms of a contract with you and you fail to provide that information when requested, we may not be able to perform the contract (for example, to provide you with products or services you have ordered). In this case, we may have to cancel your order or contract, but we will notify you if this happens.
We reserve the right to update this Privacy Notice from time to time by publishing the updated version on our website. We therefore encourage you to review our Privacy Notice periodically for the most up-to-date information. We will not substantially change the way we use personal data you have already provided to us without your prior agreement. This Privacy Notice was last updated on 21 July 2020.
If you have any questions or complaints regarding how we use your personal data or you wish to exercise any of your rights set out in the 'Your Rights' section of our Privacy Notice, please contact us via email us at firstname.lastname@example.org or write to our Data Protection Coordinator at Graham’s The Family Dairy, Airthrey Kerse Farm, Henderson Street, Bridge of Allan, FK9 4RW.
We process the personal data you provide to us directly through a number of sources, such as:
The personal data we collect and process at Graham’s The Family Dairy will depend on our relationship with you, along with the services or products we are provide to you.
Typically, we may hold:
Graham’s The Family Dairy uses your personal data for a number of reasons:
We may process your personal data for the performance of any contract or agreement we have in place with you and for our own legitimate interests, provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. Our legitimate interests include processing your personal data for marketing, business development, statistical and management purposes.
We may process your personal data for certain additional purposes with your consent, such as the provision of our monthly Graham’s Grazette Newsletter or when we ask your permission to forward your contact details to a (delivery) supplier that operates in your area.
At Graham’s The Family Dairy, we will only keep your personal data for as long as is necessary to fulfil the purposes for which it was collected.
When we assess the appropriate retention period for your personal data, we will consider the following:
Graham’s The Family Dairy may share your personal data with third parties or with other organisations and individuals where:
In providing our services to you, we may require the services of other (third) parties such as:
We may be required to share your personal data with them in order for them to fulfil the contracts we have in place with you, with them or when they need it to provide advice to us.
We may also share your personal data with separate legal entities within Graham’s The Family Dairy Group or the prospective buyer of any part of our business or assets that we may sell where it is in our legitimate interests to do so and for the fulfilment of our contract or agreement with you.
We will not transfer your personal data outside the United Kingdom.
At Graham’s The Family Dairy, we are serious about taking the appropriate measures to protect your personal data.
We limit access to our buildings to those who require access – using passes and other technology. We also have a risk framework in place including the appropriate policies and procedures required to keep your data secure. We apply controls and access restrictions across all of our technology platforms and review and test these at regular intervals.
Where passwords are required by you to access secure platforms as part of the service we provide, it is your responsibility to keep these passwords secure.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy notices applicable to the website in question.
Under data protection law you have a number of rights in relation to the personal data that we hold about you. These rights might not apply in every circumstance. You can exercise your rights by contacting us at any time using the details set out at the beginning of this Privacy Notice.
Please note that although we take your rights seriously, there may be some circumstances where we cannot comply with your request such as where complying with it would mean that we couldn't comply with our own legal or regulatory requirements. In these instances we will let you know why we cannot comply with your request.
When you contact us to exercise one of these rights, we may need to ask you for specific information to confirm your identity. This is a security measure to ensure that your personal data is not disclosed to any person who does not have the right to receive it. We may also contact you to ask for more information about your request to speed up our response.
You have the following rights as a data subject:
Contacting Us and Your Right to Making a Complaint
If you wish to speak to us or question anything in this notice relating to how we collect, store or process your personal data, please email us at email@example.com or write to our Data Protection Coordinator at Graham’s The Family Dairy, Airthrey Kerse Farm, Henderson Street, Bridge of Allan, FK9 4RW
At Graham’s The Family Dairy, we hope you don’t need to make a complaint about how we process your personal data or how a complaint has been handled. If you feel you do wish to complain, you have the right to file a complaint with the UK Information Commissioner's Office (ICO) if you believe that we have breached data protection laws when using your personal data.
You can visit the ICO's website at https://ico.org.uk/ for more information. Please note that lodging a complaint will not affect any other legal rights or remedies that you have.
This policy was last updated on 20-07-2020
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Different types of cookies
There are different types of cookies:
These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services.
These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).
These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.
These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user’s movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.
Third party cookies
When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.
What cookies do we use and why?
The cookies we use on the Doorstep Delivery Web Shop are mainly for security to enable the system to recognise logged in users. All session and authentication cookie data is encrypted.
The cookies currently in use on the Doorstep Deliver Web Shop:
|Cookie name||Purpose||Duration||Strictly Necessary Y/N||Domain Source||Category|
|ARRAffinity||The ARRAffinity cookie is a 1 way SHA2 hash of the internal VIP that the client should be affinized to. This cookie is added to let the frontEnd loadbalancer know which internal IP the request should be routed to. The cookie doesn't hold any security or sensitive information.||1 Year (sliding expiration during user session)||Y||Strictly Necessary / Functional|
|Nop AntiForgery||Authenticates form data posts and makes sure they come from the current customers computer.||1 Year (sliding expiration during user session)||Y||Strictly Necessary / Functional|
|Nop Authentication||A shop authentication cookie for the current user.||1 Year (sliding expiration during user session)||Y||Strictly Necessary / Functional|
|Nop Customer||A unique customer identifier (GUID). Used internally by the shop.||1 Year (sliding expiration during user session)||Y||Strictly Necessary / Functional|
|Nop Session||Information about the users current session.||1 Year (sliding expiration during user session)|
|Strictly Necessary / Functional|
You block cookies by adjusting your browser settings (guidance provided below). Please note however that blocking cookies may mean you are not be able to access all or parts of our site and it may result in elements of our site(s) performing badly.
Changing your cookie settings
Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.
Information about cookies
Useful information about cookies can be found at: http://www.allaboutcookies.org/