How To Guide

1. 1. You can view your given delivery days under the My Delivery Details page.

   

2. 2. You will be given two delivery days.

   

3. 3. Once delivery days have been allocated, they will be shown on the page. You can also see your local depot contact details within this section.

   

4. 4. You can edit the quantities against each of your products for you days in your basket.

1. We have placed a category navigation bar below our banner on every page so that you can get to the products wherever you are on our web shop.

   

2. Simply select the category you would like, and this will take you to our range. You can also use the side navigation bar to select your desired product category.

   

3. If you cannot see the product in your selected category that you are looking for on the first page, scroll down to the bottom and you can go to the next page by clicking the square page numbers.

   

4. Once you have seen the product you want, Simply click ADD TO ORDER.

   

5. Once you have added your chosen product to your order you will get a green confirmation banner along the top of your screen.

   

6. You can only add one item to your weekly order but once reviewing your order you can change the quantities. If you try to add two of the same items, you will receive a red banner along the top of your screen.

   

7. Once you have added all the items you would like to be delivered you can review your order on the Weekly Order tab at the top right.

   

8. On this screen you can see your full order, remove products and change your quantities.

   

9. To change the quantities simple click on the plus or minus symbols next to the day you wish to amend.

   

10. Once you are happy with your quantities scroll down to the bottom, and have a read of conditions set out in the policy statement. To complete your order click CHECKOUT. Please note that if you have already set up a direct debit with us that this button will read UPDATE PAYMENT.

    

11. Once you have clicked checkout you will be taken to the payment confirmation page. If you have not yet set up your direct debit you will see the below image and should follow the Setting Up A Direct Debit instructions after clicking Set up a Direct Debit Mandate and come back to this page.
    If you have a direct debit set up you will be taken straight to the order confirmation page.

    

12. Double check your order and if you need to change anything in your order you can click the Change your weekly order to return to your weekly order page.

    

13. If you are happy with your order you can click the CONFIRM PAYMENT METHOD button at the bottom of the page.

    

14. You will then be taken to the order confirmation page where you need to read and accept the condition set out in the privacy statement before clicking CONFIRM AND PAY.

    

15. You are now all set up to receive your weekly deliveries and will be directed to the Thank You page.

    

16. On this page you can get full information on your order by clicking the order details link.

    

17. This will give you all of the information about your order such as billing address, when your order was created, what is included in your order, when it was last updated, and the total cost.

    

1. 1. Adding A New Item To Your Order

   To add new items to your simply follow to the steps for setting up a weekly order, weekly order cart from 1 -19.

2. 2. Changing Quantities Of An Item

   If you would like to change quantities of existing items simply follow steps 7 - 19 in Setting Up Your Weekly Order Cart.

1. Changing Quantities To Zero

   To remove items from your weekly order you simply have to set the quantity to 0 on the choose day / item and follow the step to changing quantities.

2. Removing Products

   Alternatively if you don't wish to order a particular product again in the future you can select the Remove Product checkbox next to the item. Once done, follow the steps for setting up a weekly order, weekly order cart from 10-19.

   

1. 1. Forgotten Password Link

   Click the Forgotten Password link on the log in screen

   

2. 2. Enter Your Email

   Enter your email in to the box provided and click on the RECOVER button.

   

3. 3. Check Your Emails

   You should receive an email within 5 minutes containing a link to reset your password. Simple click the link to return to the webshop to change your password.

   

4. 4. Enter Your New Password

   Enter your new password and confirm before clicking RECOVER. Please not your new Password must follow our password policy.

   

1. My account - Change Password

   Once you are logged into the shop click on My Account on the top navigation bar, then click on the Change password in the side navigation bar under the My Account section.

   

2. Entering Passwords

   Here You will need to enter your old password along with your new password and confirming before clicking change password.

   

To access your "Pause my deliveries" page click on the "Pause my deliveires" button on the weekly order screen.
Alternatively navigate to "My Account" then "Pause my deliveries".

1. Click the "Add Date" button

   This will open up a date picker for you to choose your dates.

   

2. Select a week and click the "Add Holiday" button

   Select a week to pause your deliveries for. You can change the month using the arrows at the top of the date picker.
   Only complete weeks can be selected, should you wish to pause your deliveries for less than a week, please change your order quantities to zero and confirm those quantities at checkout.

   

1. Click the Delete this holiday icon next to your chosen period

   This will delete these dates. Should you make an error they can be re-added.